FAQS.

Our Curated Collections consists of pre-designed products that have been created using pre-selected fabrics, trims & materials that we have deemed as coordinating collections. Our intent is to make your shopping experience as easy as possible. We understand that designing your own collection from scratch; filtering through thousands of fabric options and variations can be overwhelming. It is for us too! That’s why we have tried to do all the heavy lifting for you!! We are experts in textiles, design, and manufacturing… and we want to make sure your shopping experience is as pleasant as possible. Every season, we get new fabrics from our trusted suppliers, and we will continuously update our collections to provide you with the most current options available. The goal of these collections is to ‘mix and match’ based on colors that coordinate. You can feel safe, knowing that our in-house design team has spent countless hours matching fabrics to ensure each fabric selection makes sense. We have designed each piece and all you have to do, is input/select your desired sizing specifications! We call this service #LIVINGTHECUSHLIFE

Hope you enjoy!

Great question! We know that Cush-Living.com has a lot of design options… and the tools & functionally provided on our site can be new for most of our customers. We are a DESIGN FOCUSED ecommerce retailer that believes in providing as many possibilities and configurations as possible!!

Some people believe in ‘picking a lane’ when it comes to a brand… At Cush-Living.com we believe in exploring ALL lanes, avenues, streets, boulevards and beyond. We want to be EVERYTHING to EVERYONE. We are your one stop shop for making your design dreams come to life!

Our Design Style section is designed to provide solutions based on a specific style/esthetic. Whether you like modern, sophisticated, traditional, global, etc.. we have design options (silhouettes) available to suite your needs. In this section, you can select your ‘style’ and choose from a variety of designs & fabrics that we have deemed appropriate for a specific lifestyle. If a fabric option you want isn’t listed specific to that style, but you really want the design, #NOPROBLEM, just drop us a note and we can fix you right up!

If you have any design suggestions, please don’t hesitate to reach out to one of our design consultants and see if we can accommodate your specific needs

Our Quattro 2 pc cushion set is exclusive to Cush-Living.com and is our patented configuration that allows design flexibility throughout the life of your product. As you already know, outdoor cushions can be expensive and to ensure you get the maximum ‘bang for your buck’, we are offering our customers a solution that provides 4 looks in a single set. With a “flip & turn”, you can adjust the look of your seating throughout the life of your product. This design solution works great on either chairs, loveseats or sofas.

You can actually select up to 5 different fabrics to create your custom Quattro cushion set, by using a different fabric on the either side of the seat cushion or back cushion and additional on the box or “gusset”.

Oh, and that doesn’t even include your trim options. You can select either fabric or cording for your trim.

Need help? Schedule time with one of our Design Consultants to help create your perfect solution for versatility and design

Our Duo configuration is a simpler approach to having versatility. Again, we want to make sure that you are getting the most of your cushions and enjoy them for as long as possible… and that might require a completely different look from time to time! How different is up to you!!

We encourage our customers to use the DUO option as a MINIMUM for all seating needs. This means simply, that the top and bottom fabric is different. Why settle for basic when you can have more? Depending on your fabric choices, you could use between 2-3 different fabrics on a Duo style by using a different fabric for the top, bottom and sides!!! The possibilities are endless!!!!

Oh, and that doesn’t even include your trim options.

Need help? Schedule time with one of our Design Consultants to help create your perfect solution for versatility and design.

Our products are manufactured in Dallas, Texas and are made-to-order. Nothing is off the shelf and ready to

ship. Once you place your order, steps to secure production will begin within 48 hours of receipt. All orders are processed in the order they are received. So order early! Lead times vary depending on the time of year. Fall and winter is the best time to replace and refresh your outdoor cushions. Lead times during Fall, Winter and early Spring are approximately 4-6 weeks. During peak season, February – July, lead times can reach 10 weeks or more so please plan accordingly. We cannot promise completion dates for custom orders. All lead times are approximate and do not include shipping or delivery times.

All of our products are custom made-to-order. We do not stock any products in house unless otherwise noted on our site.

We specialize in the creation of custom-made products. It’s what we do best! If you need a custom size or shape not available using our preset tools or the ‘create your own shape tool’, please contact us or schedule a digital appointment with one of our designers to help solve your needs.

We LOVE working on new projects or items that push our abilities in both production & design. We have over 30+ years of experience and are always up for a good challenge. Please don’t hesitate to ask us to develop your exclusive needs.

If you have a special project, please contact us directly at info@cush-living.com or you can reach us directly at 214-577-8978. Once we have all the information about your custom project, we can provide you with a quotation and lead-time. If you are in the Dallas Fort Worth area, we encourage you to schedule an appointment and stop by our studio to discuss your ideas & any specific requirements.

Sending an old cushion to use as a pattern is probably the best way to make sure your new replacement cushion will be the correct size and shape. We’ve seen a lot of cushions that have unusual shapes or features which are impossible to replicate unless you have the old cushion. If you are sending your old patio cushion to use as a pattern, please be sure to note this detail in your initial order form in the ‘customer notes’ section.

Our shipping address is 8700 Sovereign Row, Dallas, TX 75247.

You found your favorite fabric, but it’s not listed on Cush-Living.com? #NOWORRIES, we are happy to accommodate your production needs. “COM” or Customer Own Material is welcome. Please call in advance to discuss your project to determine how many yards of fabric will be required. We will email you a “COM FABRIC” form to complete. If you send your COM fabric without paperwork, it will get lost in the system and your job will be delayed. Our shipping address is 8700 Sovereign Row, Dallas, TX 75247.

If your patio cushions do not fit, please call us right away at 214-577-8978. We may ask you to supply pictures of the problem so we can determine if the patio cushion can be altered. Custom-made outdoor cushions are non-returnable and non-refundable. Please measure carefully before you order. However, we want you to be happy with your new cushions & will do our best to resolve the issue. Please call us right away so we can determine the best course of action.

All products sold on our website are custom made by hand. The dimensions shown are an approximate size and may vary slightly. Please allow a plus or minus 5% allowance and refer to the below thresholds used as an acceptable measure:

Seat/back cushions = +/- ½ “

Pillows = +/- ½” to 1½”

Tabletop = +/- ½” to 1½”

Pet beds = +/- ½” to 1½”

Poufs = +/- ½” to 1½”

Umbrellas = = +/- ½”

Custom-made products are non-returnable and non-refundable. We offer fabric swatches for most fabrics listed on our site (if available). Please order fabric samples before ordering to insure you are choosing the correct color/pattern. The only products deemed ‘returnable’ are based on defects in the material or workmanship. All returns must be pre-approved by Cush Living and accompanied with a return authorization form.

CUSTOM RETURNS, REPAIRS OR ALTERATIONS MUST BE MADE WITHIN 15 DAYS OF SHIPPING DATE. No exceptions. Please inspect your order carefully when you receive them. Contact us immediately if you have a problem with your order. 214-638-6416

The cleaning of your products depends on the material itself. If your custom product was made using pvc mesh/”sling” or a pvc vinyl fabric, we suggest using a product like simple green, 409 or a degreaser. Spray the cushion surface with the cleaner and using a soft bristle brush, scrub the material & ensure the bristles get into the openings of the vinyl/mesh fabric. Rinse and allow to dry.

We offer a one-year warranty from date of invoice, against material defects and workmanship assuming you the customer provides proper use and care of the cushion. Our warranty does not cover failure due to unreasonable use or acts of nature such as hail damage, wind damage or squirrel or rodent damage.

Waterproof outdoor fabrics will completely resist water and keep it from soaking into the fibers of the material. NONE of the fabrics offered for replacement patio cushions are waterproof. Outdoor fabrics such as Sunbrella are designed to be breathable, so they are considered water repellent and not waterproof.

The best type of fabric to use for outdoor cushions is really your personal preference. All the outdoor fabrics we offer are strong, durable, and able to withstand the elements. If you are looking for a long lasting, easy to clean and durable fabric, then patio cushions made from PVC open weave mesh type fabrics are a great choice. If you want patio cushions with a softer feel and look elegant, enough for interior use, then Sunbrella brand outdoor fabrics are an excellent choice. Sunbrella is the most well-known name in outdoor fabrics. Made of solution-dyed acrylics, Sunbrella’s UV-resistant color pigments are fully blended into the fibers. Sunbrella fabrics will keep looking great even under the harshest conditions. Sunbrella outdoor fabrics have a soft fell similar to spun cotton.

Absolutely! Many PVC Mesh sling style fabrics will make a beautiful and durable outdoor cushion. However, some of the big thick cane wicker and waffle wicker style sling fabrics will not work so well as a cushion. They are too thick. If you need some assistance in choosing a sling style fabric you are welcome to call us for suggestions or you can order FREE fabric samples to determine if the outdoor sling fabric will be suitable for patio cushions. You will find these fabrics on www.cush-living.com under PHIFERTEX branded fabrics.

That’s a great question! It’s amazing how many customers call us about squirrel damage. Apparently, it’s worse during the Spring when the squirrels are looking for nesting material. The stuffing inside of a patio cushion is very attractive. We have contacted several pest control companies for suggestions. Of course, the most effective way to prevent squirrel damage is to bring your cushions inside, which can be a pain in the “you know what” and not very practical. If you have any suggestions, (other than complete extermination in one form or another) please let us know. We would love to pass along alternative solutions to our patio cushion customers.

Poly fill is something commonly used as filling for cushions and pillows. We use a line of poly fill that is designed for outdoor cushions. Our classic universal patio cushions use two layers of the poly fill to create a nice full cushion that is comfortable to sit on.

EZ-Dri polyether-polyurethane foam outdoor cushions dry almost immediately after exposure to rain, salt spray, melting snow, morning dew, washing, or other forms of moisture and humidity. Large, open pores allow maximum water drainage and air circulation, permitting use quickly after being wet or even saturated. With EZ-Dri outdoor cushion materials, you achieve the best of both worlds – long lasting wear and comfort combined with extremely fast drying properties. If you are interested in using EZ-Dri foam for your patio cushion project, please let us know. EZ-Dri foam is more expensive than standard foam, but worth the investment. Pricing depends on the size and density selected. Call us if you would like to upgrade your cushions and we can give you a quotation.

We use a high-quality polyester thread that has excellent UV stability and is available in a huge variety of colors to coordinate with our patio cushion fabrics.

How do I differentiate the difference between dining & general seating? As a rule of thumb, if you are looking for a dining cushion, you need to adjust the cushion thickness to 2”. Anything thicker will be based on personal preference. Standard Seating for your outdoor cushions starts at 4” and can be as thick as you want. We rarely go over 6” primarily due to industry standards and pricing. You can adjust the thickness to determine optimal sizing based on your needs.

We don’t sell outdoor cushion foam, outdoor polyfill or outdoor thread on this website. You can find a large variety of outdoor cushion foam and more do-it-yourself products on our other website Outdoorfabricstore.com.